About Us

We have been helping accident victims get back on the road since 2009. Strategically based in Stratford, London, a stone’s throw away from the famous Queen Elizabeth Olympic park we supply replacement vehicles throughout London, and across the entire UK. Although we can provide any type of replacement car, we have a particular niche in helping minicab, chauffeur and taxi drivers get back on the road after an accident.

Our ethos is simple: If you are involved in a non-fault accident and need a replacement vehicle we are committed to replacing Any car, Anytime, Anywhere.


  • Seamless accident management service
  • Complete end to end solution
  • Combined 30+ years’ experience

Our Statistics

  • Established 2009
  • 24/7 Claims Reporting
  • 5000+ Hires fulfilled
  • 98.7% Success Rate

Proud Member of The CHO Trade Association

Reviews



I have been a self-employed chauffeur driver for 20 years dealing with ultra-high end clients. My reputation relies on me being able to be there for my clients, on time and every time. I was involved in a non-fault accident and had a VIP client from Russia landing that afternoon at Heathrow. They had booked me specifically for their 3 week stay because of my highly spec’d long wheel base vehicle so I desperately needed a like-for-like vehicle. I called Pearl Assistance immediately from the scene of the accident and mentioned the time pressure of needing to be at Heathrow for 3pm. One call and they arranged everything, from recovering my car at the scene of the crash through to liaising with TFL regarding my PCO Suspension and carrying our repairs at the main dealer. I cannot recommend Pearl Assistance highly enough!

Mr Chauffeur Driver, Hayes, London

Work Partners To
Our Clients

CMC/Solicitor

We offer credit hire services to various CMC’s and Solicitor firms as well as Insurance Brokers. We can arrange for the hire vehicle to be dropped directly to the client or to your offices if you prefer. We can also recover and store your client’s vehicle and arrange for it to be inspected by independent engineers. We pay market leading commission on credit hire referrals to help increase your revenues and make your business more profitable. We understand how important customer service is which is why we aim to deliver all hire vehicles within 4 hours of the claim being accepted.

Call now on 0203 399 8219 and speak to one of our business development managers who will be happy to arrange a meeting at your convenience.

Cab Office

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Insurance

Insurance companies are now seeing the benefit of working alongside good quality credit hire operators. We have a dynamic, sustainable and ethical approach to claims management and we have invested heavily in technology to help speed up the claims process with the ultimate goal of keeping costs to an absolute minimum. A working partnership with ourselves can help insurers provide a better service to their insured clients with the provision of a replacement vehicle in the event of a non-fault accident. Also using our third party intervention and capture schemes we can help control the costs when the insured is the negligent party in an RTA as well as determine and stop bogus or exaggerated claims. We have had a custom built powerful claims handling software which offers various services to insurers allowing complete integration into your own systems. Since Pearl Assistance owns the software in its entirety we can easily tailor the functions to the needs of the particular insurer including ‘real time’ online case management facilities. Some of the services we can offer are:

  • FNOL via our UK based call centre
  • 24 Hour recovery and roadside assistance
  • Secure storage facility
  • Like for like replacement vehicle
  • Nationwide BSI Kitemark approved repair network
  • Uninsured Loss Recovery for drivers and passengers
  • Third party intervention
  • Various claim cost management processes
If you represent an Insurance company then call 0203 399 8219 to arrange a meeting with the senior members of the company.

Body Shop

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Insurer

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Contact Us


22 Leytonstone Road
London E15 1SE